Returns without the runaround.
If your Dillz order is not quite right, we’ll help you get it sorted quickly and clearly.
Return policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to start a return
To start a return, contact us at sales+support@dillz.shop.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.
Exceptions and non-returnable items
Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Please contact us with questions about your specific item.
Gift cards are non-returnable. All eligible physical products, including discounted items, bundles, and multi-packs, follow our standard 14-day return policy and must meet the return conditions above.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at sales+support@dillz.shop.
Need help with a return?
Send us your order details and we’ll help you through the next step.
sales+support@dillz.shop